Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by The Great British Shop. Throughout the site, the terms “we,” “us,” and “our” refer to The Great British Shop. The Great British Shop makes this website—including all information, tools, and services accessible from it—available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices laid out here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to adhere to the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms of Service apply to all users, including but not limited to browsers, vendors, customers, merchants, or contributors of content.
Please read these Terms of Service carefully before using our website. By accessing or using any portion of the site, you agree to be bound by these Terms of Service. If you do not agree to every term and condition herein, then you may not access the website or use any of our services. If these Terms of Service are considered an offer, acceptance is explicitly limited to these Terms of Service.
Any new features or tools added to our online store will also be subject to the Terms of Service. You can review the most current version of these Terms of Service on this page at any time. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to periodically check for such changes. Your continued use of or access to the website after any changes are posted constitutes acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province, territory, or state of residence, or that you are the age of majority and have granted permission to any of your minor dependents to use this site.
You must not use our products for any unlawful or unauthorized purpose, nor may you, in utilizing the Service, break any laws in your jurisdiction (including but not limited to copyright regulations).
You must not transmit any worms, viruses, or code of a destructive nature.
A violation of any of the Terms will result in immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone, at any time, for any reason.
You acknowledge that your content (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting devices or networks. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service or use of the Service (or any contact on the website through which the Service is provided) without express written permission from us.
Any headings in this agreement are provided for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete, or not up to date. Material on this site is provided for general information only and should not be relied upon as the sole basis for decision-making without consulting more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain historical information, which is necessarily not current and is provided for reference only. We reserve the right to modify the site’s contents at any time but have no obligation to update any information. You agree it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part/content thereof) without notice.
We will not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be exclusively available online via the website.
We make every effort to display the colors and images of our products accurately in the store. We cannot guarantee that your computer monitor’s display of any color will be precise.
We reserve the right (though are not obligated) to limit the sales of our products or Services to any person, geographic region, or jurisdiction, on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer. All descriptions of products or pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service on this site is void where prohibited.
We do not guarantee that the quality of any products, services, information, or other material you purchase or obtain will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per individual, per household, or per order. Such restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing/shipping address. In the event that we modify or cancel an order, we may notify you using the email address or billing address/phone number provided at the time of order. We also reserve the right to limit or forbid orders that, in our judgment, seem to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You further agree to promptly update your account and other information (including your email address and credit card numbers and expiration dates) so that we can complete your transactions and contact you when needed.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools that we neither monitor nor control.
You acknowledge and agree that we provide access to these tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement. We have no liability whatsoever arising from or relating to your use of any third-party tools.
Any use by you of optional tools offered through the site is wholly at your own risk and discretion. You are responsible for familiarizing yourself with and approving the terms under which tools are provided by the third-party provider(s).
We may also introduce new services and features through the website in the future (including new tools and resources). These will also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available through our Service may include materials from third parties.
Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any third-party sites, and we do not warrant and will not be liable for any third-party materials, websites, or other products or services.
We shall not be liable for any harm or damages that occur in connection with your purchase or use of goods, services, resources, content, or any other transactions made through any third-party websites. Please carefully review the third party’s policies and practices before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example, contest entries) or if you send creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”)—whether online, by email, by postal mail, or otherwise—without a request from us, you agree we may use any comments you forward to us at any time without restriction. This includes editing, copying, publishing, distributing, translating, or using them in any medium. We are not obligated to maintain any comments in confidence, pay compensation for them, or respond to them.
We may, but have no obligation to, monitor, edit, or remove content we find in our sole discretion to be unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any third-party right, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain any defamatory or otherwise unlawful, abusive, or obscene material, or contain any virus or malware that could affect the operation of the Service or any related website. You may not use a false email address, impersonate anyone, or mislead us or third parties regarding the origin of any comments. You alone are responsible for the accuracy of the comments you make. We assume no liability for comments posted by you or any third party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. Please refer to our Privacy Policy for details.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any such errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after an order has been submitted).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website except as required by law. No specific update or refresh date applied in the Service or on any related website should be interpreted as indicating that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in these Terms, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other malicious code that might affect the functionality or operation of the Service, any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service, any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that results obtained from use of the Service will be accurate or reliable.
You agree that, from time to time, we may remove the Service for indefinite periods or cancel the Service at any time without notice.
You expressly agree that your use of (or inability to use) the Service is at your sole risk. The Service and all products delivered to you through the Service are provided “as is” and “as available,” unless otherwise stated, without any representation, warranties, or conditions of any kind—whether express or implied—including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, or non-infringement.
In no event shall The Great British Shop, nor our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind (including, without limitation, lost profits, lost revenue, lost savings, data loss, replacement costs, or any similar damages), whether based on contract, tort (including negligence), strict liability, or otherwise, arising from your use of any aspect of the Service or any product procured through the Service, or for any other claim related in any way to your use of the Service or any product. This includes, but is not limited to, errors or omissions in any content, or any loss or damage incurred as a result of using the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, so in such jurisdictions, liability is limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless The Great British Shop and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand (including reasonable attorneys’ fees) brought by any third party due to or arising out of your breach of these Terms of Service or any documents they incorporate by reference, or your violation of any law or the rights of a third party.
SECTION 15 – SEVERABILITY
If any portion of these Terms of Service is determined to be unlawful, void, or unenforceable, that portion shall nonetheless be enforceable to the fullest extent permitted by law. The unenforceable portion shall be deemed severed from these Terms, and such a determination shall not affect the validity and enforceability of any remaining provisions.
SECTION 16 – TERMINATION
Any obligations and liabilities of the parties incurred prior to the termination date shall survive termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or by ceasing use of our site.
If, in our sole judgment, you fail (or we suspect you have failed) to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and/or we may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.
These Terms of Service, along with any policies or operating rules we post on this site or in relation to the Service, constitute the entire agreement and understanding between you and us. They govern your use of the Service, superseding any prior or contemporaneous agreements, communications, or proposals—whether oral or written—between you and us (including any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our site periodically for modifications. Your continued use of or access to our website or Service after any changes are posted constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at hello@thegreatbritishshop.ca.
SECTION 21 – CHRISTMAS PRE ORDERS
Some products on our website are sold as Christmas pre-orders. They are marked "Christmas Pre-Order" and are coming to us from the UK in our Christmas container, so they are not on our shelves yet when you order.
Expected shipping date. Each pre-order product shows when we expect to ship it. This is our best estimate, based on the container's schedule, and not a guaranteed date.
Your whole order ships together. If your order includes a pre-order item, we send the whole order together once the pre-order items arrive and are unpacked. This includes any items in the same order that are already in stock.
Payment. You pay for the whole order, including shipping, at checkout.
Cancelling before your order ships. You can cancel an order that includes a pre-order item at any time before it ships. Send us your order number through our contact page and we will refund everything you paid, including shipping.
If the container is delayed. If the container is delayed past the expected shipping date, we will email you with the new expected date. You can then cancel for a full refund, or keep your order and wait.
If an item does not arrive. If a pre-order item does not come in with the container, we will refund that item in full and send the rest of your order.
Refunds. Refunds go back to the payment method you used, within 15 days of your cancellation or of our telling you that an item has not arrived. Your bank or card provider may take a few days more to show it.
Your rights. Nothing in this section takes away any rights you have under the consumer protection law of your province, including the right to cancel an online order that is not delivered within 30 days of the delivery date we gave you.
SECTION 22 – REWARDS
GBS Rewards members earn store credit on orders placed on our website once the order ships: 3.5 percent of what you pay for full-price goods, after any discount, rising to 5, 7.5 and 10 percent as your lifetime spend with us online reaches $1,000, $2,500 and $5,000. Nothing is earned on shipping, tax, sale items or gift cards, and no more than $20 is earned on one order.
Credit can be spent 10 days after the order ships, on our website, on full-price items. You turn it into a one-use code of between $1 and $20, for an order of at least three times the code's value, one code per order. A code you do not use lapses after 7 days and its credit goes back to your balance.
Credit has no cash value and cannot be exchanged or transferred. A balance with no earning or spending activity for 12 months expires. The current rates and the full rules are on our GBS Rewards page (thegreatbritishshop.ca/pages/your-rewards) and in the GBS Rewards terms (thegreatbritishshop.ca/pages/rewards-terms), which form part of these Terms. We may amend, pause or end GBS Rewards at any time.
Points cannot be refunded once spent. Where points have been redeemed, refunds are calculated on the amount actually paid.
Where points or the rewards programme appear to be manipulated, orders may be cancelled at our discretion.
We may change these terms. Any change is posted on this page.